Return & Refund Policy

1. Return Authorization

To initiate a return, customers must notify Canton Auto Parts via email within 48 hours of receiving the invoice. All returns require prior authorization from our staff before being processed.

2. Return Conditions

• The original or a copy of the invoice must accompany all returned items.

• Goods will only be accepted if they are in original, undamaged packaging and in new, unused condition.

• Items marked as "non-returnable" in the product description are exempt from returns.

3. Change of Mind Returns

• Eligible items (as indicated in the product description) may be returned within 30 days of purchase.

• The customer is responsible for return shipping costs.

• A 15% restocking fee will apply, and the refund will exclude the original shipping cost (Also apply for the free shipping items).

• Prior communication via email  is required to facilitate a smooth return process.

4. Non-Returnable Items

• Specially ordered goods (including interstate orders) cannot be returned.

• Returns will not be accepted after 30 days from the invoice date.

• Only goods originally supplied by Canton Auto Parts are eligible for return.

5. Refund Processing

• Approved refunds may take up to 5 business days to process.

• Refunds will be issued via the original payment method.

For further assistance, please contact our customer service team.

WARRANTY

All external body, mechanical and cooling products belonging to Canton Auto Parts comes with the following Warranty:

Purchases which are non-commercial in nature: 12 months from invoice date or 20,000kms, whichever comes first.
Purchases which are commercial in nature: 6 months from invoice date or 10,000kms, whichever comes first. Applies to all commercially registered vehicles, fleet, mining vehicles, taxi, Uber and ride share vehicles.
The warranty period begins on the purchase date and a valid invoice must be provided for replacement. The warranty covers for the products only and does not cover labour, freight, handling or associated costs.

Suspension Parts such as control arms, wheel hubs, sway bar links, and ball joints belonging to Canton Auto Parts comes with the following Warranty when purchased after 1st July 2023:

Purchases which are non-commercial in nature: 12 months from invoice date or 20,000kms, whichever comes first, unless specified otherwise on listing description
Purchases which are commercial in nature: 6 months from invoice date or 10,000kms, whichever comes first. Applies to all commercially registered vehicles, fleet, mining vehicles, taxi, Uber and ride share vehicles.
The warranty period begins on the purchase date and a valid invoice must be provided for replacement. The warranty covers for the products only and does not cover labour, freight, handling or associated costs.

What is covered?

Each sale of goods shall be subject to the standard warranty of Canton Auto Parts in force from time to time.

Canton Auto Parts warrant the quality and condition of all products with the exception of the suspension category nature distributed by Canton Auto Parts bearing the brand name of Canton Auto Parts for a period of twelve (12) months from the date of the invoice or until such time as the subject vehicle has traveled 20,000 kilometers from the date of installation of the subject goods, whichever occurs first. You may be asked to provide documentation or proof of installation dates and mileage to support your claim.

Suspension category product such as control arms, strut mounts, wheel hubs, sway bar links and ball joints distributed by Canton Auto Parts bearing the brand name of Canton Auto Parts for a period of twenty four (24) months from the date of the invoice or until such time as the subject vehicle has traveled 40,000 kilometers from the date of installation of the subject goods, whichever occurs first. You may be asked to provide documentation or proof of installation dates and mileage to support your claim. If suspension parts are installed into a vehicle of commercial nature, the twenty four (24) months period are voided and only six (6) months are covered from the date of installation.

All parts supplied by Canton Auto Parts must be fitted/installed by a licensed trades person/s. Warranty is VOID if not installed and serviced by a licensed contractor.

Upon examination by a Canton Auto Parts representative, if any goods supplied by Canton Auto Parts are found to be defective, recipient must submit a valid claim within 7 days of receiving their order, along with photo or video evidence, in order to be eligible for a replacement, exchange or refund. Product/s damaged by misuse, improper installation/operation, lack of maintenance or other factors outside of Canton Auto Parts control will not be eligible. Eligible orders will either be replaced/exchanged by Canton Auto Parts or credited back to the purchaser. The cost of removal and/or installation of good is not covered by warranty.

Canton Auto Parts will not be liable for any damage caused by any goods to any vehicle or other component if in Canton Auto Parts opinion the goods were incorrectly fitted by the Purchaser or the goods have been applied for a purpose for which the goods were not manufactured.

All conditions, warranties, representations, liabilities and obligations whether implied or imposed by statute or otherwise in respect of the supply of goods including any conditions or warranties as to merchantability fitness for purpose or correspondence with description are hereby excluded.

All liability for loss or damage whether consequential or otherwise and whether arising from negligence or from any other cause whatsoever is hereby excluded.

Please read the section below for more details.

What is not covered?

Product/s damaged by accident, fire, earthquakes, floods, abuse, misuse, or any kind of external contact and physical harm. Product/s altered, deformed and reshaped from manufacture design.

Body panels painted in different colour to what was supplied by us, Canton Auto Parts.

Product/s lost or stolen under your own care.

Product defects from wear and tear or otherwise normal ageing of the product.